About Britt

Frequently Asked Questions

Can I choose which reserved seat(s) I want when purchasing a ticket(s)?
We give you the best seats available at the time of purchase.

Should I get my tickets from a third party ticket seller?
No. Britt does not work with any outside web sites to sell tickets, and does not work with any ticket sellers who mark up ticket prices, including sites like StubHub, Cheap Concert Tickets or Tickets Review. Britt cannot guarantee any tickets bought through third party ticket sellers are legitimate, and cannot verify your tickets, or refund your purchase in the event of a cancellation, since Britt would have no record of your purchase. Legitimate tickets can be purchased in person at the Britt Box Office, online, or at 541-773-6077.

Where can I find a seating chart?
 See the Britt venue page for seating charts.

How do I get to Britt Festivals in Jacksonville?
 See our Britt venue page for driving directions, a downloadable driving and parking map and a facilities map.

Where can I park in Jacksonville? 
 Take a look at this map from the City of Jacksonville, which shows details on downtown parking. 

What are Britt's box office hours?
Britt's main box office at 216 W. Main Street in Medford is open M-F, 9 a.m.-5 p.m. On performance days, the Britt hill box office is open from 3 p.m. through intermission

What is the refund policy? 
All ticket purchases are final. There are no refunds unless Britt cancels the concert. The performance goes on regardless of weather. 

Where is the nearest camping facility to Britt Festivals?
Visit the Jackson County Parks web site for information on camping in the Rogue Valley.

Can I bring food and alcohol?
Britt has a diverse concessions menu, including pizza and Greek, Asian and American food offerings, coupled with several beer and local wine choices. In addition, you are allowed to bring in your own food. 

Britt is licensed under ORS 471.178. Under these regulations, patrons may bring in wine or beer into the Britt Park (no hard alcohol). Under OLCC guidelines, no open wine or beer containers will be allowed to leave the venue. In compliance with OLCC regulations, bags, coolers and other items may be subject to search as patrons enter the park. Britt or its artists reserve the right to prohibit wine or beer (any alcohol) from coming into the Britt grounds for select concerts. The concerts for which outside alcohol is prohibited in 2017 will be announced along with the 2017 season announcement. Please drink responsibly; bring an amount that you can safely consume while enjoying a Britt concert.

For those concerts not affected by this policy, patrons may bring in wine and beer. However, no hard alcohol is allowed at Britt. If brought onto the premises, hard alcohol will be confiscated. Please see our alcohol policy on our Venue Information page for more information.

Can I take photos at Britt concerts?
Here are Britt's photo policies: 

  • Instant/personal digital cameras are permitted
  • No professional cameras of any type allowed (SLR, no detachable lens, or a lens longer than 2"). No video or audio recording devices permitted. No tablets.
  • The above policies are subject to change by artist management
  • Media or professional photographers who'd like permission to shoot at a concert should contact Director of Marketing Mike Gantenbein at mike.g@brittfest.org.

When should I arrive for a concert?
The general public can arrive at any time after the gates open. The gates open at 6 p.m. (unless otherwise indicated). Patrons with lawn tickets often wait in line before the gates open, as lawn seating is on a first-come, first-served basis.

Britt members at the Donor level ($250) and above have access to the Early Entry Gate, which opens at 5:45 p.m. (unless otherwise indicated), allowing first access to general lawn seating and concessions. Access to the early entry gate will be indicated on members' tickets, and tickets must be purchased on the member account.

What are the rules for line-sitting?
Prior to gate opening, Britt asks that patrons respect the rights of others by observing the following etiquette while waiting in line:

  • Holding space in line for a group or cutting ahead of those who have been waiting is not permitted
  • Every person in line is required to have a ticket for that same day's performance. Those without a ticket will be asked to leave the line.
  • Unattended items do not guarantee a place in line.

Also, linesitters should take note of our Premium Reserved blankets in the front lawn.

Do you have a lost and found?
Recovered Lost & Found items are located at the Britt office at 216 W Main St in Medford, OR through the Britt season. You may also call 541-690-3831.

What artists are coming next year and how much will tickets cost?
The 2017 Britt Orchestra Season will be announced the evening of Saturday, February 11, 2017. The full 2017 season schedule and ticket prices will be announced April 6, 2017.

When will tickets go on sale and where do I get them?
The 2017 Member Pre-sale will begin April 7. During the Member Advance Sale, only current member orders will be filled. General public sales begin May 12, 2017. For more information on membership, and when the various member levels are able to purchase tickets, visit our Become a Member page.

Tickets for the Britt Orchestra Season are available to both members and non members beginning Monday, February 13, 2017, at 9 a.m. Reserved Seat ticket purchases for the Orchestra Season will require a minimum $100 membership or a $100 donation to the Sam & Hannelore Classical Annual fund before general public sales begin May 12, 2017. Lawn tickets will be available to everyone beginning February 13, 2017.

Are gift certificates available?
Gift certificates are available year round in any denomination of $10 or more. You may purchase gift certificates by phone at 541-779-0847 or 1-800-882-7488, or in person at 216 West Main Street, Medford. Gift certificates can be redeemed at the Britt office in Medford for tickets, merchandise, memberships or camp tuition. Gift certificates can also be redeemed at the box office in Jacksonville, but for tickets only.

Can my organization run a concession booth for a fundraiser?
No. Concessions are operated under contract a third-party concessionaire. See a full menu of food and wine/beer options.

Can I have any input into which artists Britt brings to the Festival?
We welcome your suggestions! Send programming ideas to Mike Sturgill, Director of Programming, from our Contact Us page. 

How can I be considered to perform at Britt?
We accept submissions for performers on both the Table Rock City stage and opening acts for the Britt main stage. See the Perform at Britt page for submission requirements.