About Britt

Frequently Asked Questions

Can I choose which reserved seat(s) I want when purchasing a ticket(s)?
We give you the best seats available at the time of purchase.

Should I get my tickets from a third party ticket seller?
No. Britt does not work with any outside web sites to sell tickets, and does not work with any ticket sellers who mark up ticket prices, including sites like StubHub, Cheap Concert Tickets or Tickets Review. Britt cannot guarantee any tickets bought through third party ticket sellers are legitimate, and cannot verify your tickets, or refund your purchase in the event of a cancellation, since Britt would have no record of your purchase. Legitimate tickets can be purchased in person at the Britt Box Office, online, or at 541-773-6077.

Where can I find a seating chart?
You can download the seating chart here.

How do I get my tickets?

When purchasing Britt tickets online, you have the option to choose “Print at Home Delivery”. After purchasing your tickets, you will receive a confirmation email with an attached PDF file containing your tickets. Open and print the attached PDF file and bring it directly to any gate on the night of the concert for entry. To use your phone, bring the PDF file on your phone and we can scan it, just like the airlines. If you prefer to have tickets purchased online mailed to you, an additional $2 fee will be charged. You may also purchase tickets by phone or stopping by our Medford box office. When purchasing tickets by phone, tickets will be mailed to you or available for pick-up at Will Call the night of the concert.

How do I get to Britt Festivals in Jacksonville?
 See our Britt venue page for driving directions, a downloadable driving and parking map and a facilities map.

Where can I park in Jacksonville? 
 Take a look at this map from the City of Jacksonville, which shows details on downtown parking. 

What are Britt's box office hours?
Britt's main box office at 216 W. Main Street in Medford is open M-F, 9 a.m.-5 p.m. On performance days, the Britt hill box office is open from 3 p.m. through intermission

What is the refund policy? 
All ticket purchases are final. There are no refunds unless Britt cancels the concert. The performance goes on regardless of weather. 

Where is the nearest camping facility to Britt Festivals?
The nearest public park is Cantrall-Buckley Park on the Applegate River, 10 miles SW of Jacksonville on Hwy. 238. Visit the Jackson County Parks web site for information on camping at Cantrall-Buckley and other county parks in the Rogue Valley.

Can I bring food and alcohol?
Britt has a wide variety of food selections provided by four local restaurants, coupled with several beer and local wine choices. In addition, you are allowed to bring in your own food. 

Britt is licensed under ORS 471.178. Under these regulations, patrons may bring in wine or beer into the Britt Park (no hard alcohol). Under OLCC guidelines, no open wine or beer containers will be allowed to leave the venue. In compliance with OLCC regulations, bags, coolers and other items may be subject to search as patrons enter the park. Britt or its artists reserve the right to prohibit wine or beer (any alcohol) from coming into the Britt grounds for select concerts. The concerts for which outside alcohol is prohibited in 2018 will be announced along with the 2018 season announcement. Please drink responsibly; bring an amount that you can safely consume while enjoying a Britt concert.

For those concerts not affected by this policy, patrons may bring in wine and beer. However, no hard alcohol is allowed at Britt. If brought onto the premises, hard alcohol will be confiscated. Please see our alcohol policy on our Venue Information page for more information.

Can I bring lawn chairs to Britt concerts?
Due to new trends in chair designs, Britt is aligning with other outdoor music venues and has updated its policy for low profile chairs in the lawn area.

Single size, low profile lawn chairs are allowed in lawn areas if they do not exceed 6 inches from the ground to the seat and are no higher than 32 inches total from the ground to the top of the chair. Please check your chairs prior to arrival.

Appropriate chairs are available for rent at the venue.

Regular size lawn chairs are allowed in marked, designated zones at the sides and rear of the general seating lawn area. Limited space is available for the taller chairs.

Low Profile Chair Specifications

Can I take photos at Britt concerts?
Here are Britt's photo policies: 

  • Instant/personal digital cameras are permitted
  • No professional cameras of any type allowed (SLR, no detachable lens, or a lens longer than 2"). No video or audio recording devices permitted. No tablets.
  • The above policies are subject to change by artist management
  • Media or professional photographers who'd like permission to shoot at a concert should contact Director of Marketing Mike Gantenbein at mike.g@brittfest.org.

When should I arrive for a concert?
The general public can arrive at any time after the gates open. The gates open at 6 p.m. (unless otherwise indicated). Patrons with lawn tickets often wait in line before the gates open, as lawn seating is on a first-come, first-served basis.

Britt members at the Donor level ($250) and above have access to the Early Entry Gate, which opens at 5:45 p.m. (unless otherwise indicated), allowing first access to general lawn seating and concessions. Early Entry is issued to qualifying members as a separate ticket when a lawn seating event ticket is purchased. You must present both the Early Entry ticket and your event ticket to be scanned at the gate for early admittance. For reserved seating areas, the box office will issue early entry tickets by request only.

What are the rules for line-sitting?
Prior to gate opening, Britt asks that patrons respect the rights of others by observing the following etiquette while waiting in line:

  • Holding space in line for a group or cutting ahead of those who have been waiting is not permitted
  • Every person in line is required to have a ticket for that same day's performance. Those without a ticket will be asked to leave the line.
  • Unattended items do not guarantee a place in line.

Also, linesitters should take note of our Premium Reserved blankets in the front lawn.

Do you have a lost and found?
Recovered Lost & Found items are located at the Britt office at 216 W Main St in Medford, OR through the Britt season. You may also call 541-690-3831.

What artists are coming next year and how much will tickets cost?
The 2018 Britt Orchestra Season will be announced Tuesday, January 9, 2018. The 2018 season schedule and ticket prices will be announced in three separate announcements:February 16, March 16 and April 12.

When will tickets go on sale and where do I get them?
There will be three separate Live Performances Season Announcements in 2018: February 16, March 16 and April 12. Each announcement will include Member Pre-sales beginning at those dates. The third Member Pre-sale will begin April 13. During the Member Pre-sales, only current member orders will be filled. General public sales begin March 9 (Feb. Announcement), April 6 (March Announcement) and May 12, 2018 (April Announcement). For more information on membership, and when the various member levels are able to purchase tickets, visit our Become a Member page.

Tickets for the Britt Orchestra Season are available to both members and non members beginning Tuesday, January 9, 2018, at 9 a.m. Premium Reserved, General Reserved and Lawn tickets will be available to the general public at this time.

Are gift certificates available?
Gift certificates are available year round in any denomination of $10 or more. You may purchase gift certificates by phone at 541-779-0847 or 1-800-882-7488, or in person at 216 West Main Street, Medford. Gift certificates can be redeemed at the Britt office in Medford for tickets, merchandise, memberships or camp tuition. Gift certificates can also be redeemed at the box office in Jacksonville, but for tickets only.

Can my organization run a concession booth for a fundraiser?
No. Concessions are operated under contract with third-party concessionaires. See a full menu of food and wine/beer options.

Can I have any input into which artists Britt brings to the Festival?
We welcome your suggestions! Send programming ideas to Mike Sturgill, Director of Programming, from our Contact Us page. 

How can I be considered to perform at Britt?
We accept submissions for performers on both the Britt Performance Garden stage and opening acts for the Britt Main Stage. See the Perform at Britt page for submission requirements.