Frequently Asked Questions

Will masks be required at concerts?

Britt Music and Arts Festival strongly encourages, but does not require, mask wearing as a general policy, except in certain areas of the venue.  Patrons will be required to wear a mask when in line at the gates, in concession lines and in the restrooms. Furthermore, we will adhere to any state-mandated COVID precautions and/or performer requirements in place at the time of each show, including but not limited to wearing masks.  Britt will provide masks upon request.

Can I choose which reserved seat(s) I want when purchasing a ticket(s)?

We give you the best seats available at the time of purchase.

Should I get my tickets from a third party ticket seller?

No. Britt does not work with any outside web sites to sell tickets, and does not work with any ticket sellers who mark up ticket prices, including sites like StubHub, Cheap Concert Tickets or Tickets Review.

Britt cannot guarantee any tickets bought through third-party ticket sellers are legitimate, and cannot verify your tickets, or refund your purchase in the event of a cancellation since Britt would have no record of your purchase.

Legitimate tickets can be purchased in person at the Britt Box Office, online, or at 541-773-6077.

Where can I find a seating chart?
How do I get my tickets?

When purchasing Britt tickets online, you have the option to choose “Print at Home Delivery”. After purchasing your tickets, you will receive a confirmation email with an attached PDF file containing your tickets. Open and print the attached PDF file and bring it directly to any gate on the night of the concert for entry.

To use your phone, bring the PDF file on your phone and we can scan it, just like the airlines.

If you prefer to have tickets purchased online mailed to you, an additional $2 fee will be charged.

You may also purchase tickets by phone or stopping by our Medford box office. When purchasing tickets by phone, tickets will be mailed to you or available for pick-up at Will Call the night of the concert.

How do I get to Britt Festivals in Jacksonville?

See our Britt Venue page for driving directions, a downloadable driving and parking map and a facilities map.

Where can I park in Jacksonville?

Take a look at this map from the City of Jacksonville, which shows details on downtown parking.

What are Britt's box office hours?

Britt's main office will be closed until September 16, 2020. 

When it re-opens, Britt's main box office at 216 W. Main Street in Medford will be open M-F, 9 AM-5 PM. On performance days, the Britt hill box office is open from 3 PM through intermission.

What is the refund policy?

All ticket purchases are final. There are no refunds unless Britt cancels the concert. The performance goes on regardless of weather.

Where is the nearest camping facility to Britt Festivals?

The nearest public park is Cantrall-Buckley Park on the Applegate River, 10 miles SW of Jacksonville on Hwy. 238. Visit the Jackson County Parks web site for information on camping at Cantrall-Buckley and other county parks in the Rogue Valley.

Can I bring food and alcohol?

Britt has a wide variety of food selections provided by four local restaurants, coupled with several beer and local wine choices. In addition, you are allowed to bring in your own food.

Britt is licensed under ORS 471.178. Under these regulations, patrons may bring in wine or beer into the Britt Park (no hard alcohol). Under OLCC guidelines, no open wine or beer containers will be allowed to leave the venue. In compliance with OLCC regulations, bags, coolers and other items may be subject to search as patrons enter the park.

Britt or its artists reserve the right to prohibit wine or beer (any alcohol) from coming into the Britt grounds for select concerts. The concerts for which outside alcohol is prohibited will be announced along with the Britt Presents season announcements.

Please drink responsibly; bring an amount that you can safely consume while enjoying a Britt concert.

For those concerts not affected by this policy, patrons may bring in wine and beer. However, no hard alcohol is allowed at Britt. If brought onto the premises, hard alcohol will be confiscated. Please see our alcohol policy on our Venue Information page for more information.

Can I bring lawn chairs to Britt concerts?

low profile chair web 1Due to new trends in chair designs, Britt is aligning with other outdoor music venues and has updated its policy for low profile chairs in the lawn area.

Single size, low profile lawn chairs are allowed in lawn areas if they do not exceed 6 inches from the ground to the seat and are no higher than 32 inches total from the ground to the top of the chair. Please check your chairs prior to arrival.

Appropriate chairs are available for rent at the venue.

Regular size lawn chairs are allowed in marked, designated zones at the sides and rear of the general seating lawn area. Limited space is available for the taller chairs.

Can I take photos at Britt concerts?

Here are Britt's photo policies:

  • Instant/personal digital cameras are permitted.
  • No professional cameras of any type allowed (SLR, no detachable lens, or a lens longer than 2").
  • No video or audio recording devices permitted.
  • No tablets.

The above policies are subject to change by artist management.

Media or professional photographers who'd like permission to shoot at a concert should contact

When should I arrive for a concert?

The general public can arrive at any time after the gates open. The gates open at 6 p.m. (unless otherwise indicated).

Patrons with lawn tickets often wait in line before the gates open, as lawn seating is on a first-come, first served basis.

Britt members at the Donor level ($250) and above have access to the Early Entry Gate, which opens at 5:45 p.m. (unless otherwise indicated), allowing first access to general lawn seating and concessions. 

Early Entry is issued to qualifying members as a separate ticket when a lawn seating event ticket is purchased.

You must present both the Early Entry ticket and your event ticket to be scanned at the gate for early admittance.

For reserved seating areas, the box office will issue early entry tickets by request only.

What are the rules for line sitting?

Prior to gate opening, Britt asks that patrons respect the rights of others by observing the following etiquette while waiting in line:

  • Holding space in line for a group or cutting ahead of those who have been waiting is not permitted
  • Every person in line is required to have a ticket for that same day's performance. Those without a ticket will be asked to leave the line.
  • Unattended items do not guarantee a place in line.

Also, line sitters should take note of our Premium Reserved blankets in the front lawn.

Do you have a lost and found?

Recovered Lost & Found items are located at the Britt office at 216 W Main St in Medford, Oregon through the Britt season.

You may also call 541-779-0847.

What artists are coming next year and how much will tickets cost?

The 2021 Britt Festival Orchestra Season will be announced at a date yet to be determined.

The 2021 Britt Presents season schedule and ticket prices will be announced in three separate announcements: TBD

When will tickets go on sale and where do I get them?

There will be three separate Music & Comedy Season Announcements in 2020: February 14, March 13 and April 9. Each announcement will include Member Pre-sales beginning at those dates.

The third Member Pre-sale will begin April 10. During the Member Pre-sales, only current member orders will be filled. These will be processed according to level of membership.

General public sales begin March 2 (Feb. Announcement), March 30 (March Announcement) and May 8, 2020 (April Announcement).

For more information on membership, and when the various member levels are able to purchase tickets, visit our Become a Member page.

Tickets for the Britt Festival Orchestra Season are available to both members and non-members beginning Friday, January 24, 2020, at 10:00 AM. Premium Reserved, Standard Reserved and Lawn tickets will be available to the general public at this time.

Are gift certificates available?

Gift certificates are available year round in any denomination of $10 or more.

You may purchase gift certificates by phone at 541-779-0847 or 1-800-882-7488, or in person at 216 West Main Street, Medford.

Gift certificates can be redeemed at the Britt office in Medford for tickets, merchandise, memberships or camp tuition.

Gift certificates can also be redeemed at the box office in Jacksonville, but for tickets only.

Can my organization run a concession booth for a fundraiser?

No. Concessions are operated under contract with third-party concessionaires. See a full menu of food and wine/beer options.

Can I have any input into which artists Britt brings to the Festival?

We welcome your suggestions! Send programming ideas to Mike Sturgill, Director of Programming, from our Contact Us page.

How can I be considered to perform at Britt?

We accept submissions for performers on both the Sam & Hannelore Enfield Stage and opening acts for the Britt Main Stage. See the Perform at Britt page for submission requirements.

How will people be seated if the BFO performances are moved due to poor air quality?

In the event that the Britt Festival Orchestra performances are moved to North Medford High school due to poor air quality, there will be three lines established for patrons:  the 1st line will be for reserved seat holders and will be seated first,  the 2nd line will be for paid lawn ticket holders and will be seated second, and the 3rd line will be for all complimentary ticket holders and will be seated on a first come, first serve basis.  These lines will be processed in 15-minute intervals.

Britt Presents concerts will not be moved due to poor air quality.