Policies

WARNING: DO NOT USE THIRD PARTY TICKET SELLERS
Many ticket resellers such as Stubhub, Seat Geeks and Tickets-Center are offering Britt tickets at inflated prices.  You must purchase your tickets to Britt concerts only at BrittFest.org to get the lowest prices possible and to be guaranteed that your ticket is legitimate. Britt cannot guarantee ticket purchases made at other websites.

Members may order tickets during the member presale (2018 presale info below). Submit your order forms by mail, fax at 541-776-3712, email to boxoffice@brittfest.org or in person at Britt’s main box office, 216 W. Main Street, Medford, 97501. Hours are 9 a.m. to 5 p.m. Monday through Friday. 

Important: Tickets cannot be ordered or held without payment. Orders that do not include the service charge, or that are inaccurate or incomplete will be delayed.

Ticket Delivery:
When purchasing Britt tickets online, you have the option to choose “Print at Home Delivery”. After purchasing your tickets, you will receive a confirmation email with an attached PDF file containing your tickets. Open and print the attached PDF file and bring it directly to any gate on the night of the concert for entry. To use your phone, bring the PDF file on your phone and we can scan it, just like the airlines. If you prefer to have tickets purchased online mailed to you, an additional $2 fee will be charged. Bring your printed ticket or ticket on your phone directly to an entry gate on the night of your selected concert. For phone, fax, mail, and web orders, allow at least three weeks for ticket delivery. For orders received within 10 days of performance, tickets will be held in will call at the box office.

2018 Member Presale Procedures

NEW: Multiple Season Announcements in 2018

Concerts will be announced on February 16th, March 16th & April 12th this year, making it easier to plan your summer. Each announcement includes a members-only pre-sale. The important dates for each announcment are listed below.


Season Announcement #1:

February 16 - 25: Mail, email and fax orders only, processed by member level

March 5 - 8: Members Only Online Orders*

March 9: General Public Sales Begin


Season Announcement #2:

March 16 - 25: Mail, email and fax orders only,processed by member level

April 2 - 5: Members Only Online Orders*

April 6: General Public Sales Begin


Season Announcement #3:

April 13 - May 6: Mail, email and fax orders only,processed by member level below* 

April 16 - Director's Circle
April 18 - Leadership Circle
April 19 - Gold Circle
April 23 - Benefactor
April 27 - Clef Club
April 30 - Donor
May 2 - Patron

*Orders received prior to the first day of processing for each member level will be randomly filled with those received on the first day. After the first day, all orders are processed according to postmark or received date. 

May 7: Members only online, phone and counter sales begin*
Processed for all member levels as received.

May 11: Online and General Public Sales begin
Please note: non-member orders received during the Member Presale will not be ticketed until after May 14. All non-member orders are subject to a non-refundable handling fee of $7.

NOTE: For your protection, your online ticket orders will be processed through Britt's secure server. All information you submit to us, including your credit card number, will be encrypted to ensure complete safety and confidentiality.

Member Presale Reserved Ticket Limit
During the member presale, purchase of reserved tickets is limited, per concert, depending on level of membership (see below). Limits include reserved benches, premium reserved blankets (one blanket equals two or four tickets), standing room only (SRO) tickets, or any combination. Additional restrictions may apply for some popular events (see order form or visit our Performances page). There are no purchase limits on general lawn.

Director's Circle: 8 Reserved
Leadership Circle: 8 Reserved
Gold Circle: 8 Reserved
Benefactor: 8 Reserved
Clef Club: 8 Reserved
Donor: 6 Reserved
Patron: 6 Reserved

Member Credits:
Member credits are added to your Britt account automatically when you become a member. Credit amounts are based on Membership level. Credits may be used to purchase tickets to any concert. Member credits cannot be used for special events, Grass Passes, Orchestra Lawn Passes or in combination with any discount. Member credits expire at the end of the Membership season on September 30th of each year.

Ticket Availability
If ordering reserved seats and they are not available, we will not substitute with lawn tickets unless you specify that option on your ticket order form. The difference will be posted to your Britt account.

SEATING

Total capacity: 2,200.
Reserved:
numbered bench-style seating for 962.
Lawn
: space is available on a first-come, first-served basis on Britt's grassy hillside. 1,130 Spaces behind reserved seats. We suggest you bring a blanket for lawn seating.
ADA/Wheelchair: Limited ADA seating for persons with disabilities is available and is subject to availability. ADA seating must be requested when purchasing tickets. ADA/Wheelchair and mobility device accessible seating is available at both Premium Reserved and General lawn seating prices. Reserved ADA seating is located directly in front of Section A, adjacent to the front lawn area. General Admission ADA seating is located in Section A, Row L. One companion seat is available for purchase in both seating areas.
Premium Lawn - Blankets and Standing Room Only (SRO): The lawn area between regular reserved seating and the stage will be sold as premium blanket seating or standing room only (SRO)* depending on the concert. Premium Lawn "Blanket" areas are delineated spaces. Britt does not provide blankets. Patrons must bring their own blankets.

  • There will be up to 30 Premium Reserved Blanket spaces in front of the stage for most concerts in 2018.  Patrons may request specific blanket locations when making a purchase; however, if the blanket space requested is not available or no specific request is made, best available will be given. View a printable reserved seating chart.
  • Premium lawn blanket spaces are numbered and will be reserved. Twenty-four blanket spaces (5'x7') will be priced for four people (purchaser will receive four tickets). Six blanket spaces (5'x3.5') will be priced for two people (purchaser will receive two tickets). Patrons should bring their own blanket to cover the area.
  • Members may apply member credits to the premium blanket space tickets. The price remains the same, even if there are fewer people occupying the blanket than the maximum number allows. 
  • Premium lawn blanket spaces may be purchased up to 1 hour before the gates open, subject to availability.
  • If all 30 blanket spaces are sold, there will be no general admission seating in front of the stage. 
  • Any premium reserved blanket spaces that are not sold one hour before the gates open will be opened as general admission seating, on a first-come, first-served basis. PLEASE NOTE: Space guidelines and patron numbers per space still apply—e.g., an unsold premium blanket space for 4 will seat only 4 general admission patrons.
  • For concerts designated as an SRO show, tickets will be sold on an individual price, and patrons with SRO tickets will be wristbanded.
  • For concerts designated as an SRO show, chairs, including low-lying chairs or back rests, are not permitted in the premium lawn area. Blankets and ice chests are also not allowed.
  • - For 2018 Britt Orchestra Season concerts, premium lawn area will be sold as general admission lawn, and be available on a first- come, first-served basis.
  • - Front lawn space for the August 3 concert will not be available to the general public.

PLEASE NOTE: Artist management reserves the right to place barriers in front of the stage. As a result, some premium reserved seating could have a partially obstructed view.

If you have purchased and have been assigned reserved seating ticket(s), you can locate your exact seat by viewing a printable reserved seating chart

OTHER TICKET INFO

Early Entry Gate (Donor membership $250 and above)
Donor members and above will be able to enter the Britt venue on concert nights beginning at 5:45 p.m. (unless otherwise noted), allowing first access to general lawn seating and concessions.

Early Entry will be issued as a separate ticket with the lawn seating event ticket you purchased. You must present both the Early Entry ticket and your event ticket to be scanned at the gate for early admittance. For reserved seating areas, the box office will issue early entry tickets by request only. The general public will be able to enter beginning at 6 p.m. (unless otherwise noted).

Processing Fee:
A $7 processing fee is applied to all phone, mail, fax, e-mail and Internet orders. Orders received without payment or handling fee will not be processed. There is no processing fee for tickets purchased over the counter. 

Exchanges:
Ticket exchanges are allowed for current Britt Members only. Exchanges must be made through the Britt main box office no less than seven (7) days prior to the performance. An exchange fee of $2 per ticket will be charged for exchanges. No cash refunds for price differentials.

Group Discounts: 
Available for selected events. Tickets must be purchased in advance, at one time. Please call Marie Carbone for additional information and booking at 541-690-3832 or email marie.carbone@brittfest.org.

Senior Discounts:
For persons 60+ years, a $2 per ticket discount is available for Britt Orchestra Season events only. May not be used in conjunction with any other discount or membership benefit.

Children’s Prices:
Children under 1 are admitted free without a ticket to the general lawn area only. Children’s prices (ages 1 to 12) are also for lawn seating only. Children in reserved seating are required to have a reserved seat ticket and must sit in the seat indicated on that ticket. Out of consideration for other patrons, please use discretion when choosing to bring a young child or infant.

Refunds and Cancellations:
All ticket purchases are final. There are no refunds unless Britt cancels the performance. The show goes on regardless of weather.

Rain Policy:
Concerts take place rain or shine, unless conditions endanger the safety of artists and the public. Refunds will not be issued due to weather unless the show is canceled. Please come prepared and dress accordingly (rain gear, ponchos, etc.). Umbrellas are allowed up until showtime, at which point we ask that you close them. 

Gift Certificates:
Britt gift certificates are available in any denomination ($10 minimum), and are good for any Britt performance. To purchase, order online or contact the box office at (541) 773-6077 or 1-800-882-7488.

Lost/Stolen Tickets:
Lost or stolen tickets are the responsibility of the purchaser and cannot be replaced.

Venue Policies:
See our Venue information page for location/directions, alcohol policies, and more.

If you have any questions, please feel free to call the Britt Box Office at 541-773-6077 or 1-800-882-7488, or email us from our Contact Us page.