Policies

Britt patrons order tickets at Britt's box office in Medford.

The 2013 Britt member presale is April 11-May 15. Paid members can place orders during that time. If you are not currently a member, and would like to become one online, you must purchase your membership before you will be able to place your ticket order. General public sales begin Thursday, May 16 at 9 a.m.

To order tickets, visit our Performances page to add performances to your shopping cart. You will need a VISA or MasterCard. You may also download a ticket order form. Submit your order forms by fax at 541-776-3712, or by mail or in person at Britt’s main box office, 216 W. Main Street, Medford, 97501. Hours are 9 a.m. to 5 p.m. (M-F).

Important: Tickets cannot be ordered or held without payment. Orders that do not include the service charge, or that are inaccurate or incomplete will be delayed.

NOTE: For your protection, your online ticket order will be processed through Britt's secure server. All information you submit to us, including your credit card number, will be encrypted to ensure complete safety and confidentiality.

Ticket Delivery:
For phone, fax, mail, and web orders, allow at least three weeks for ticket delivery. For orders received within 10 days of performance, tickets will be held at the box office.

Member Discounts:
Member discounts are credited to your account automatically. The 20% discounts (for members at the Clef Club level and higher) apply to full price adult tickets only. Please indicate on your ticket order form the concerts for which you would like to use them. Discount coupons are good for $5 off a regularly priced adult ticket and are limited to one (1) per ticket. Discount coupons are not valid with any other discount. Some restrictions may apply. See the ticket order form for details.

NEW: SRO. The lawn area between the stage and reserved seating for some concerts will be sold as Standing Room Only (SRO). These tickets are the same price as reserved seats.

Early Entry Gate (Donor $250 and above)
Donor members and above will be able to enter the Britt park on concert nights beginning at 5:45 p.m., allowing first access to general lawn seating and concessions. The general public will be able to enter beginning at 6 p.m. For performances with a 6 :30 p.m. start time the member gate will open at 5:30 p.m. and the general public gate will open at 5:45 p.m.. Access to the early entry gate will be indicated on members' tickets (tickets must be purchased on the member account).

Ticket Availability: 
If ordering reserved seats and they are not available, we will not substitute with lawn tickets unless you specify that option at the bottom of the ticket order form. The difference will be posted to your Britt account.

Third Party Ticket Sellers:
Britt does not work with any outside web sites to sell tickets, and does not work with any ticket sellers who mark up ticket prices, including sites like StubHub, Cheap Concert Tickets or Tickets Review. Legitimate tickets can be purchased through the Britt Box Office or online at brittfest.org. Please contact the Britt Box Office at 541-773-6077 if you have any questions.

Handling Fee:
A $7 handling fee is applied to all phone, mail, fax, e-mail and Internet orders. Orders received without payment or handling fee will not be processed. There is no handling fee for tickets purchased over the counter.

Exchanges:
Ticket exchanges are allowed for current Britt Members only. Exchanges must be made through the Britt main box office no less than seven (7) days prior to the performance. An exchange fee of $2 per ticket will be charged for exchanges. No cash refunds for price differentials.

Group Discounts: 
Available for selected events. Tickets must be purchased in advance, at one time. Please call Debra Bellm for additional information and booking at 541-690-3857 or email debra.bellm@brittfest.org.

Senior Discounts:
For persons 60+ years, a $2 per ticket discount is available for Classical Festival events only, August 2-18 (except the August 18 pops concert. May not be used in conjunction with any other discount or membership benefit.

Children’s Prices:
NEW CHILD LAWN PRICING: Children under 1 are admitted free without a ticket to the general lawn area only. Children’s prices (ages 1 to 12) are also for lawn seating only. Children in reserved seating are required to have a reserved seat ticket and must sit in the seat indicated on that ticket. Out of consideration for other patrons, please use discretion when choosing to bring a young child or infant.

Refunds and Cancellations:
All ticket purchases are final. There are no refunds unless Britt cancels the performance. The show goes on regardless of weather.

Gift Certificates:
Britt Festivals' gift certificates are available in any denomination, and are good for any Britt performance. They are available online, or you may contact the box office at (541) 773-6077 or 1-800-882-7488.

Lost/Stolen Tickets:
Lost or stolen tickets are the responsibility of the purchaser and cannot be replaced.

Lost & Found:
Recovered Lost & Found items are located at the Britt office at 216 W Main St in Medford, OR through the Britt season. You may also call 541-690-3831.

If you have any questions, please feel free to call the Britt Box Office at 541-773-6077 or 1-800-882-7488, or email us from our Contact Us page.